Cancellation
The Learning Center by Family Solutions ("the Provider") is committed to clear, fair, and accessible cancellation and refund procedures. This policy outlines the process for participant cancellations, provider-initiated cancellations, and refund eligibility for all continuing education activities offered through The Learning Center.
THE LEARNING CENTER BY FAMILY SOLUTIONS
Continuing Education Cancellation & Refund Policy
|
Policy Owner |
The Learning Center by Family Solutions |
|
Effective Date |
August 5, 2026 |
|
CE Director |
Jeff VoVillia, LMHC |
|
Social Work Consultant |
Tracy Arney, LICSW, CMHS |
|
Review Cycle |
Annually, or upon regulatory update |
|
Approved By |
Jeff VoVillia, LMHC; Tracy Arney, LICSW, CMHS |
1. Purpose
The Learning Center by Family Solutions ("the Provider") is committed to clear, fair, and accessible cancellation and refund procedures. This policy outlines the process for participant cancellations, provider-initiated cancellations, and refund eligibility for all continuing education activities offered through The Learning Center.
2. Participant-Initiated Cancellation
2.1 Written Notice Required
All cancellations must be submitted in writing to the Continuing Education Director. Cancellation requests may be sent by:
Email: receptionists@family-solutions.net
Written correspondence addressed to: Continuing Education Director, The Learning Center by Family Solutions
2.2 Refund Schedule
Refund eligibility is determined by the date the written cancellation is received relative to the course start date:
|
Cancellation Received |
Refund Issued |
|
5 or more business days before course start |
Full refund (100%) |
|
2–4 business days before course start |
Credit toward future course (no cash refund) |
|
Less than 2 business days / day of course |
No refund or credit |
Note: For courses offered at no cost, the cancellation notice requirement still applies so that seats may be offered to other participants.
3. No-Show Policy
Participants who do not attend a course and do not submit a written cancellation prior to the course start date will not receive a refund, credit, or certificate of completion. Participants who experience an emergency may contact the CE Director within 3 business days of the course date to request a review.
4. Transfer and Course Credit
Participants who cancel within the eligible window (Section 2.2) and are not issued a cash refund may request a transfer of their registration to:
(a) A future offering of the same course, or
(b) A different Learning Center course of equal or lesser value.
Credits must be used within 12 months of the cancellation date and are non-transferable to another individual.
5. Provider-Initiated Cancellation or Rescheduling
5.1 Course Cancelled by the Provider
If The Learning Center cancels a course for any reason, all registered participants will be notified as soon as practicable and will receive a full refund of any registration fees paid. The Learning Center is not responsible for travel, lodging, or other costs incurred by participants.
5.2 Course Rescheduled by the Provider
If a course is rescheduled, registered participants will be notified promptly. Participants who cannot attend the rescheduled date may:
(a) Transfer their registration to the new date at no charge, or
(b) Request a full refund within 5 business days of the rescheduling notification.
6. Courses Offered at No Cost
For free continuing education activities, no financial refund applies. However, participants are encouraged to cancel in writing if they are unable to attend, so that their seat may be offered to another participant. The no-show policy (Section 3) applies equally to no-cost courses.
7. Processing Timeline
Approved refunds will be processed within 30 calendar days of the approved cancellation request. Participants will receive written confirmation of the refund or credit issued.
8. Relationship to Grievance Policy
Disputes regarding refund decisions are subject to The Learning Center's Continuing Education Grievance Policy. Participants who disagree with a cancellation or refund determination may file a formal grievance using the process described in that policy. Copies of the Grievance Policy are available on The Learning Center Moodle site and upon request.
9. Recordkeeping
Records of all cancellation requests, refund determinations, and course credits issued are maintained by the Continuing Education Director and retained in accordance with The Learning Center's record-keeping obligations (minimum 7 years, or as required by ASWB ACE).
10. Contact
To submit a cancellation request or ask questions about this policy, contact:
Jeff VoVillia, LMHC — Continuing Education Director
Phone: (360) 601-8373
Email: Jvovillia@family-solutions.net
For written correspondence: The Learning Center by Family Solutions
Approved by: Jeff VoVillia, LMHC — Continuing Education Director
Tracy Arney, LICSW, CMHS — Social Work Consultant