Family Solutions Learning Center

THE LEARNING CENTER BY FAMILY SOLUTIONS

Continuing Education Cancellation & Refund Policy

 

Policy Owner	The Learning Center by Family Solutions
Effective Date	August 5, 2026
CE Director	Jeff VoVillia, LMHC
Social Work Consultant	Tracy Arney, LICSW, CMHS
Review Cycle	Annually, or upon regulatory update
Approved By	Jeff VoVillia, LMHC; Tracy Arney, LICSW, CMHS

 

1. Purpose

The Learning Center by Family Solutions ("the Provider") is committed to clear, fair, and accessible cancellation and refund procedures. This policy outlines the process for participant cancellations, provider-initiated cancellations, and refund eligibility for all continuing education activities offered through The Learning Center.

 

2. Participant-Initiated Cancellation

2.1 Written Notice Required

All cancellations must be submitted in writing to the Continuing Education Director. Cancellation requests may be sent by:

Email: receptionists@family-solutions.net

Written correspondence addressed to: Continuing Education Director, The Learning Center by Family Solutions

 

2.2 Refund Schedule

Refund eligibility is determined by the date the written cancellation is received relative to the course start date:

 

Cancellation Received	Refund Issued
5 or more business days before course start	Full refund (100%)
2–4 business days before course start	Credit toward future course (no cash refund)
Less than 2 business days / day of course	No refund or credit

 

Note: For courses offered at no cost, the cancellation notice requirement still applies so that seats may be offered to other participants.

 

3. No-Show Policy

Participants who do not attend a course and do not submit a written cancellation prior to the course start date will not receive a refund, credit, or certificate of completion. Participants who experience an emergency may contact the CE Director within 3 business days of the course date to request a review.

 

4. Transfer and Course Credit

Participants who cancel within the eligible window (Section 2.2) and are not issued a cash refund may request a transfer of their registration to:

(a) A future offering of the same course, or

(b) A different Learning Center course of equal or lesser value.

Credits must be used within 12 months of the cancellation date and are non-transferable to another individual.

 

5. Provider-Initiated Cancellation or Rescheduling

5.1 Course Cancelled by the Provider

If The Learning Center cancels a course for any reason, all registered participants will be notified as soon as practicable and will receive a full refund of any registration fees paid. The Learning Center is not responsible for travel, lodging, or other costs incurred by participants.

 

5.2 Course Rescheduled by the Provider

If a course is rescheduled, registered participants will be notified promptly. Participants who cannot attend the rescheduled date may:

(a) Transfer their registration to the new date at no charge, or

(b) Request a full refund within 5 business days of the rescheduling notification.

 

6. Courses Offered at No Cost

For free continuing education activities, no financial refund applies. However, participants are encouraged to cancel in writing if they are unable to attend, so that their seat may be offered to another participant. The no-show policy (Section 3) applies equally to no-cost courses.

 

7. Processing Timeline

Approved refunds will be processed within 30 calendar days of the approved cancellation request. Participants will receive written confirmation of the refund or credit issued.

 

8. Relationship to Grievance Policy

Disputes regarding refund decisions are subject to The Learning Center's Continuing Education Grievance Policy. Participants who disagree with a cancellation or refund determination may file a formal grievance using the process described in that policy. Copies of the Grievance Policy are available on The Learning Center Moodle site and upon request.

 

9. Recordkeeping

Records of all cancellation requests, refund determinations, and course credits issued are maintained by the Continuing Education Director and retained in accordance with The Learning Center's record-keeping obligations (minimum 7 years, or as required by ASWB ACE).

 

10. Contact

To submit a cancellation request or ask questions about this policy, contact:

 

Jeff VoVillia, LMHC — Continuing Education Director

Phone: (360) 601-8373

Email: Jvovillia@family-solutions.net

 

For written correspondence: The Learning Center by Family Solutions

 

Approved by:   Jeff VoVillia, LMHC — Continuing Education Director

                          Tracy Arney, LICSW, CMHS — Social Work Consultant